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1.
The politics of quality in the public sector : the management of change

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: London : Routledge, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11P7695p] (2).

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2.
Organisation and management in the public sector / por Alan Lawton e Aidan Rose. --

by Lawton, Alan | Rose, Aidan G.

Edition: 2. ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Londres, UK : PITMAN, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.01 L4257o] (1).

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3.
Responsive government : service quality initiatives

by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).

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4.
In search of results : performance management practices

by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).

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5.
Anais / Organizado pela Escola de Administração Pública Cidade de Curitiba

by Seminário Gestão de Recursos Humanos Curitiba 7-9 nov.1995.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Curitiba : EAP / IMAP, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.16S47179a] (1).

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6.
The reinventing government workbook : introducing frontline employees to reinvention

by Osborne, David | RIVERA, Victor Colon.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.05O814re] (1).

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7.
Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --

by Ayeni, Victor.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).

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8.
Administração pública no Brasil : uma breve história dos Correios

by Barros Neto, João Pinheiro de.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : ANNABLUME, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 383.1 B2776a] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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